RICHMOND, Va. (WRIC) – GoTrax, a company selling electric scooters, hoverboards and e-bikes, has been rated “F” by the Better Business Bureau after an investigation sparked by hundreds of complaints.

The “F” rating stems from a collection of complaints about the company’s behavior in the marketplace.

“We issue warnings like this to help consumers make informed purchasing decisions,” said Leslie Blackwell, BBB spokesperson serving Central Virginia.

BBB Central Virginia has identified multiple victims in the area and received complaints alleging that GoTrax products, regardless of where they were purchased, were defective when they arrived.

Consumers have reported that when attempting to contact GoTrax customer service for a refund or replacement, they are often ignored. If they received a response, consumers added that they had been sent defective or broken replacement products.

Of the 285 complaints reported, 220 of these consumers had a problem with their product.

GoTrax products are sold on Amazon, as well as Walmart, Target, Dunham’s, Academy Sports and other retailers.

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